FREQUENTLY ASKED QUESTIONS

GENERAL

What are ULTRA pouches?

ULTRA focus pouches provide a portable, convenient, on-the-go solution so you have access to instant focus & energy at your fingertips.

Each pouch is thoughtfully formulated with a clean, clinically-backed blend of Enfinity®, Alpha GPC, L-Theanine, Ginseng Extract, and essential B Vitamins. All pouches are 100% nicotine and tobacco free.

How do I use ULTRA pouches?

Simply place a pouch between your cheek & gums and start to experience a smooth but powerful lift to your focus and energy in minutes. You’ll know it’s working when you start to feel a slight tingling sensation. Keep the pouch in for up to 1 hour. Effects last 1-2 hours.

How many pouches should I take daily?

We recommend taking between 3-4 Pouches per day whenever you need an energy boost, have cognitively demanding work, or would like to achieve Flow State. Do not exceed 5 Pouches per day.

Why do I feel a tingling sensation?

If you’re a new user to pouches, you will probably notice a gentle tingling sensation. This is normal as it means that the active compounds are being absorbed via the oral mucosa, indicating effective bioavailability.

Do ULTRA pouches contain nicotine or tobacco?

No, ULTRA pouches are 100% nicotine and tobacco-free. Instead, ULTRA pouches feature a science-backed blend of 6 natural nootropics that work synergistically to supercharge focus + energy.

Do ULTRA pouches contain caffeine?

No, instead of caffeine we use Enfinity® Paraxanthine which is a natural metabolite of caffeine. Like caffeine, Px increases alertness, reduces fatigue, and decreases drowsiness. However, Px is less likely than caffeine to cause negative side effects, including “jitters”, anxiety, irritability, and nervousness. Additionally, Px has a shorter half-life and is cleared from the body faster than caffeine, so it is less likely to negatively affect sleep quality. Px may preserve dopaminergic neurons, helping to protect against age-related cognitive decline.

PRODUCT & INGREDIENTS

What are ULTRA’s ingredients?

ULTRA pouches feature a clean, powerful blend of 6clinically-proven ingredients to support razor-sharp focus, smooth energy, and enhanced cognition:

  • Enfinity® for jitter-free focus
  • L-Theanine for calm energy & attentiveness
  • Alpha GPC for enhanced mental processing
  • Ginseng Extract for learning & creativity
  • Vitamin B6/B12 for balanced energy & mood

How will ULTRA pouches make me feel?

ULTRA delivers a clean cognitive lift within minutes. You'll notice enhanced mental clarity, improved ability to stay on task, and a calm yet energized state. Unlike stimulants that flood your system, ULTRA supports a sustainable focus state that feels natural—just an optimized version of your normal capabilities.

Will ULTRA affect my gums?

No, ULTRA pouches are made with premium, natural and non-irritating ingredients and contain no nicotine or harsh chemicals that can harm your gums. Unlike nicotine pouches, which can sometimes cause gum sensitivity or irritation, ULTRA pouches are designed to be gentle and safe for everyday use.

How long do ULTRA pouches last?

Each pouch delivers clean, sustained focus for 1-2 hours, depending on your absorption rate.

SHIPPING & DELIVERY

Do you offer free shipping?

Yes, we offer free shipping for orders totaling $50 and above for US orders. Additionally, free shipping is available for subscription orders and certain international countries.

What shipping carriers do you use?

We use the United States Postal Service, First Mile,  FedEx, and UPS. To keep shipping rates down, we compare costs between these carriers and ship in the most efficient way. Do you offer expedited shipping options?

Can I change my shipping address after my order has been shipped?

Unfortunately, once your order has been shipped, we are unable to change the shipping address. We advise you to double-check the accuracy of your shipping address before finalizing your order to avoid any issues with delivery. If you encounter any problems with your shipping address, please reach out to our customer support team at support@takeultra.com as soon as possible, and we'll do our best to assist you further.

Can I order ULTRA from outside the US?

We’re excited to share that we can now ship ULTRA to Canada!

For our Canadian customers, it's important to note that shipping outside the US may take a bit longer from the moment your order leaves our US warehouse until it clears through customs and reaches your doorstep. While we are committed to facilitating a seamless delivery process, occasional delays beyond our control may occur.

SUBSCRIPTIONS

How do I manage my subscription?

Access your account portal [link] to view and manage your subscriptions. You can adjust delivery frequency, update payment methods, or cancel subscriptions as needed

How do I update my shipping address?

Log in to your account portal [link] and navigate to the subscription details page to edit your shipping address. Ensure changes are made before the next order date to avoid delivery issues.

How can I skip a delivery?

In your account portal [link], select the subscription you wish to modify and choose the option to skip the next delivery. This will postpone your shipment until the following cycle.

How do I cancel my subscription?

To cancel, log in to your account portal [link], select the subscription, and choose the cancel option. Please note that cancellations are permanent due to payment authorization rules.